Tata Chairman's Toilet Story! A Lesson On Solving Problems
By Harry Singh, Legends Report Contributor
This short and funny story comes from one of our members, Harry Singh.
Russi Mody, Chairman of Tata Steel from 1984-1993, was once holding a weekly meeting with Tata Steel staff at a football ground in Jamshedpur.
A worker took up a niggling issue. He said the quality and hygiene of toilets for workers was very bad. Whereas, he pointed out that the cleanliness and hygiene of Executive toilets are always very good.
Mr Mody asked his top executive how much time he needs to set it right.
The executive asked for a month to set it right. Mr Mody said
"I would rather do it in a day. Send me a carpenter."
Next day, when the carpenter came, he ordered the signboards to be swapped !!!
The signboard on the "Workers" toilet was changed to "Executives" and Executive toilet to "Workers".
The Tata Chairman then gave instructions to inter-change it every fortnight!
The quality of both toilets became on par in 3 days time.
A solution that was immediate and lasting for both! 🙂
This is a brilliant little insight into why people succeed. There are problems that we come across every day, but how we respond to those problems is what directs our path ahead; instead of worrying or running away from those problems, what solutions are there?
To think about solutions isn't always easy. In fact, sometimes it's very challenging. That's why Henry Ford, the man who founded Ford Motor Company said:
"Thinking is the hardest work there is. Perhaps that is why so few people do it."
Here's a challenge: Pick one small problem that's been niggling at you. Now, spend 5 minutes - just 5 minutes - thinking about how you could solve that problem, or what help you need.
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